Client Support Specialist II
New River/Mount Rogers Workforce Development Board New River/Mount Rogers Workforce Development Board Wythe, VA Wythe, VA Part-time Part-time $18 - $20 an hour $18 - $20 an hour 4 days ago 4 days ago 4 days ago SUMMARY Under general direction, the Client Support Specialist II is responsible for ensuring follow through with referrals and obtaining client intake documents, providing data entry into a system of record, and providing monthly follow-up on active clients.
The position is part-time and restricted to grant funds.
The current grant funding this position is scheduled to be completed September 30, 2025.
Continuation of the position is contingent on a continuation of grant funding.
PRIMARY RESPONSIBILITIES I.
Client Intake Manage referrals to ensure applicants are responded to in a timely manner.
Support applicants in completing enrollment documents and submitting appropriate eligibility documents.
Coordinate with the appropriate Workforce System Navigator to complete the enrollment process.
Participate as a member of a high-performing team to ensure effective implementation of projects and accomplishment of project goals, anticipated outcomes, and impacts.
Report to immediate supervisor and/or other appropriate personnel any condition which might jeopardize the health or safety of participants or the public.
II.
Data Entry Enter participant data into the board's System of Record data systems.
Support the Workforce System Navigators in managing participant data.
Maintain confidentiality as it pertains to all participants.
III.
Follow-up Contact active clients monthly to gauge participation status and connect, as needed to the Workforce System Navigator.
Contact exited participants monthly determine retention of follow-up goal and connect, as needed, to support services.
Document participant status in the form of case notes in the system of record.
IV.
Other Provide other services as needed.
Attend meetings and professional development opportunities.
KNOWLEDGE AND SKILL REQUIREMENTS Ability to use technology and data systems.
Skilled at data tracking and reporting.
Excellent written, verbal, and non-verbal communication skills.
Effective time and calendar management skills.
Proficient in use of computers, Microsoft Office, PDF, social media, Text Messaging, and other forms of communication with participants.
ACCOUNTABILITIES AND MEASURES Ability to maintain all client records and other documentation pertinent to the position in a timely and accurate manner.
Ability to accomplish goals and outcomes.
Ability to listen attentively; work in collaborative teams; take initiative; solicit input; give and receive constructive feedback; manage conflict, stress, and emotions; use sound judgement in decision making; be flexible and dependable; and work with diverse groups of people.
Ability to exhibit passion, idealism, integrity, humility, empathy, and a positive attitude.
Ability to build and maintain effective relationships with participants, partners, and other stakeholders.
WORKING CONDITIONS Working conditions are normal for an office environment.
Work may require travel and evening work.
Job Type:
Part-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
30 per week People with a criminal record are encouraged to apply Work Location:
In person Manage referrals to ensure applicants are responded to in a timely manner.
Support applicants in completing enrollment documents and submitting appropriate eligibility documents.
Coordinate with the appropriate Workforce System Navigator to complete the enrollment process.
Participate as a member of a high-performing team to ensure effective implementation of projects and accomplishment of project goals, anticipated outcomes, and impacts.
Report to immediate supervisor and/or other appropriate personnel any condition which might jeopardize the health or safety of participants or the public.
Enter participant data into the board's System of Record data systems.
Support the Workforce System Navigators in managing participant data.
Maintain confidentiality as it pertains to all participants.
Contact active clients monthly to gauge participation status and connect, as needed to the Workforce System Navigator.
Contact exited participants monthly determine retention of follow-up goal and connect, as needed, to support services.
Document participant status in the form of case notes in the system of record.
Provide other services as needed.
Attend meetings and professional development opportunities.
Ability to use technology and data systems.
Skilled at data tracking and reporting.
Excellent written, verbal, and non-verbal communication skills.
Effective time and calendar management skills.
Proficient in use of computers, Microsoft Office, PDF, social media, Text Messaging, and other forms of communication with participants.
Ability to maintain all client records and other documentation pertinent to the position in a timely and accurate manner.
Ability to accomplish goals and outcomes.
Ability to listen attentively; work in collaborative teams; take initiative; solicit input; give and receive constructive feedback; manage conflict, stress, and emotions; use sound judgement in decision making; be flexible and dependable; and work with diverse groups of people.
Ability to exhibit passion, idealism, integrity, humility, empathy, and a positive attitude.
Ability to build and maintain effective relationships with participants, partners, and other stakeholders.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The position is part-time and restricted to grant funds.
The current grant funding this position is scheduled to be completed September 30, 2025.
Continuation of the position is contingent on a continuation of grant funding.
PRIMARY RESPONSIBILITIES I.
Client Intake Manage referrals to ensure applicants are responded to in a timely manner.
Support applicants in completing enrollment documents and submitting appropriate eligibility documents.
Coordinate with the appropriate Workforce System Navigator to complete the enrollment process.
Participate as a member of a high-performing team to ensure effective implementation of projects and accomplishment of project goals, anticipated outcomes, and impacts.
Report to immediate supervisor and/or other appropriate personnel any condition which might jeopardize the health or safety of participants or the public.
II.
Data Entry Enter participant data into the board's System of Record data systems.
Support the Workforce System Navigators in managing participant data.
Maintain confidentiality as it pertains to all participants.
III.
Follow-up Contact active clients monthly to gauge participation status and connect, as needed to the Workforce System Navigator.
Contact exited participants monthly determine retention of follow-up goal and connect, as needed, to support services.
Document participant status in the form of case notes in the system of record.
IV.
Other Provide other services as needed.
Attend meetings and professional development opportunities.
KNOWLEDGE AND SKILL REQUIREMENTS Ability to use technology and data systems.
Skilled at data tracking and reporting.
Excellent written, verbal, and non-verbal communication skills.
Effective time and calendar management skills.
Proficient in use of computers, Microsoft Office, PDF, social media, Text Messaging, and other forms of communication with participants.
ACCOUNTABILITIES AND MEASURES Ability to maintain all client records and other documentation pertinent to the position in a timely and accurate manner.
Ability to accomplish goals and outcomes.
Ability to listen attentively; work in collaborative teams; take initiative; solicit input; give and receive constructive feedback; manage conflict, stress, and emotions; use sound judgement in decision making; be flexible and dependable; and work with diverse groups of people.
Ability to exhibit passion, idealism, integrity, humility, empathy, and a positive attitude.
Ability to build and maintain effective relationships with participants, partners, and other stakeholders.
WORKING CONDITIONS Working conditions are normal for an office environment.
Work may require travel and evening work.
Job Type:
Part-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
30 per week People with a criminal record are encouraged to apply Work Location:
In person Manage referrals to ensure applicants are responded to in a timely manner.
Support applicants in completing enrollment documents and submitting appropriate eligibility documents.
Coordinate with the appropriate Workforce System Navigator to complete the enrollment process.
Participate as a member of a high-performing team to ensure effective implementation of projects and accomplishment of project goals, anticipated outcomes, and impacts.
Report to immediate supervisor and/or other appropriate personnel any condition which might jeopardize the health or safety of participants or the public.
Enter participant data into the board's System of Record data systems.
Support the Workforce System Navigators in managing participant data.
Maintain confidentiality as it pertains to all participants.
Contact active clients monthly to gauge participation status and connect, as needed to the Workforce System Navigator.
Contact exited participants monthly determine retention of follow-up goal and connect, as needed, to support services.
Document participant status in the form of case notes in the system of record.
Provide other services as needed.
Attend meetings and professional development opportunities.
Ability to use technology and data systems.
Skilled at data tracking and reporting.
Excellent written, verbal, and non-verbal communication skills.
Effective time and calendar management skills.
Proficient in use of computers, Microsoft Office, PDF, social media, Text Messaging, and other forms of communication with participants.
Ability to maintain all client records and other documentation pertinent to the position in a timely and accurate manner.
Ability to accomplish goals and outcomes.
Ability to listen attentively; work in collaborative teams; take initiative; solicit input; give and receive constructive feedback; manage conflict, stress, and emotions; use sound judgement in decision making; be flexible and dependable; and work with diverse groups of people.
Ability to exhibit passion, idealism, integrity, humility, empathy, and a positive attitude.
Ability to build and maintain effective relationships with participants, partners, and other stakeholders.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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