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Advanced Medical Support Assistant (Home-Based Primary Care)

TOUR OF DUTY:
Full-time, Monday - Friday, 7:
45am - 4:
30pm.
As an Advanced Medical Support Assistant in the Home-Based Primary Care (HBPC) program the selected candidate works with program staff to maintain and organize the complex day-to-day administrative and clinical operations of the HBPC program.
Duties of this position include, but are not limited to, the following:
o Receives telephone calls including those from patients and/or family members, ascertaining the identity and the nature of the call to triage for urgency and to determine which calls can be handled independently and which need to be referred to clinical staff; o Receives and opens incoming correspondence, screening items to be handled personally and appropriately forwards or establishes suspense files for those items requiring later action by staff; o Assures that critical calls and correspondence are forwarded appropriately and that all patient information is made available to clinical staff; o Creates, copies, edits, stores, retrieves, and prints a variety of correspondence and documents (letters, minutes, memos, reports, calendar, etc.
), from handwritten drafts into final copy; o Screens all outgoing correspondence for conformance with regulations and station policy, including spelling, grammar, capitalization, punctuation and format; o Receives visitors to the HBPC office, including patients, family members, representatives of companies and facilities and various other staff members; o Maintains an active database of HBPC patients and assigned case managers; o Assembles, prepares, and submits patient visit logs, reports of staff time, patient admissions, discharges, and encounter forms; o Monitors the program budget, and keeps director and coordinator aware of the budget status; o Develops and maintains HBPC weekly, monthly, quarterly, and annual reports; o Maintains all HBPC Patient Emergency Plans as well as all Program and Facility Emergency Plans; and o Performs additional related administrative and clinical duties, as necessary.


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